Executive Customer Care | Votiko Solutions Pvt. Ltd.

📍 Location: Hyderabad (Work From Home Available Pan-India)
📅 Posted: 1 day ago
👥 Applicants: 76
💼 Experience: 1 - 3 years (International Call Center Experience Preferred)
💰 Salary: ₹20,000 - ₹40,000 per month + Incentives
📝 Employment Type: Full-Time, Permanent
📢 Working Days: Monday to Friday (Weekends Off)

About Votiko Solutions Pvt. Ltd.

Votiko Solutions is a renowned leader in the BPO (Business Process Outsourcing) industry, offering top-tier customer service solutions to global clients. Our focus is on innovation, customer satisfaction, and professional growth, making us a preferred employer for talented individuals looking for career advancement in customer service.

We pride ourselves on offering a dynamic, people-centric work environment that allows employees to excel in their roles while maintaining a work-life balance. With Work from Home (WFH) opportunities available across India, we ensure that our employees enjoy maximum flexibility while delivering outstanding service to our international clients.

We are currently hiring Executive Customer Care professionals who are passionate about customer service, possess strong communication skills, and are ready to be part of a high-energy team.

Job Overview

As an Executive Customer Care professional, you will play a crucial role in ensuring a seamless customer experience by handling inbound and outbound calls, responding to customer queries, and managing various telemarketing campaigns. The ideal candidate should have prior experience in international call centers/BPOs, excellent English communication skills, and a strong commitment to delivering exceptional customer service.

This role requires a self-motivated and goal-oriented individual who can work independently while contributing to the team’s overall success. If you are looking for an opportunity to grow in a fast-paced, customer-focused environment, this position is for you!

Key Responsibilities

✔ Manage a variety of customer interactions, including inbound and outbound calls for B2B and B2C clients.
✔ Provide exceptional customer service via phone, email, and live chat support.
✔ Perform telemarketing activities, including lead generation, appointment setting, surveys, and verifications.
✔ Identify and resolve customer issues effectively while maintaining a positive customer experience.
✔ Maintain accurate customer records and update databases with relevant information.
✔ Achieve and exceed performance targets, setting new benchmarks for service excellence.
✔ Collaborate with the team to enhance the overall customer experience.
✔ Work independently, ensuring that all assigned tasks are completed within deadlines.
✔ Follow company policies and guidelines to ensure compliance with service standards.
✔ Continuously improve service delivery by identifying opportunities for process enhancements.

Required Skills & Qualifications

✅ Education: Any Graduate / Postgraduate
✅ Experience: Minimum 1 to 3 years in an international call center/BPO environment
✅ Technical & Soft Skills:

  • Excellent English communication skills (both verbal and written)
  • Ability to handle customer queries professionally and effectively
  • Strong telemarketing, sales, and customer support experience
  • Proficiency in handling voice and non-voice processes
  • Excellent problem-solving and decision-making abilities
  • Ability to work under pressure and meet performance targets
  • Good organizational and time management skills
    ✅ Technical Requirements (for Work From Home Applicants):
  • Laptop or Desktop with a stable broadband connection
  • A quiet and professional work environment

Why Join Votiko Solutions?

🌍 Work from Home Opportunity: Enjoy the flexibility of working remotely from anywhere in India.
💰 Competitive Salary & Incentives: Earn ₹20,000 - ₹40,000 per month with additional performance-based incentives.
📅 Fixed Work Schedule: Work Monday to Friday (weekends off) and enjoy a great work-life balance.
📈 Career Growth & Development: Be part of a growing company that values professional growth and development.
👨‍💻 Supportive Work Culture: Work with a team that prioritizes employee satisfaction and motivation.
🏆 Opportunity to Work with Global Clients: Gain international work experience by handling customers from different countries.

How to Apply?

If you are passionate about customer service and ready to take your career to the next level, we encourage you to apply!

📞 Contact Us for More Details:
☎ Call/WhatsApp: 8511539085 / 8980851139
📩 Send Your Resume: Apply directly by sending your CV to our HR team.

🚀 Join Votiko Solutions Today and Be Part of a Thriving Customer Service Team! 🚀

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