📍 Location: Financial District, Hyderabad


💼 Experience: 0 - 5 years (Freshers & Experienced Candidates Welcome)

💰 Salary: Not Disclosed
🎯 Openings: 10
📝 Employment Type: Full-Time, Permanent

About Head Infotech India

Head Digital Works is a leading gaming technology company that promotes responsible gaming and user safety. With a Great Place to Work certification and exciting brand partnerships, including Shahrukh Khan as our Brand Ambassador and sponsorship of Pro Kabaddi & Volleyball tournaments, we offer an enriching and rewarding career experience.

Job Overview

As a Risk Management / Customer Support Executive, you will play a critical role in ensuring a safe and enjoyable gaming experience for users. Your primary responsibility will be analyzing user profiles, assessing gaming risks, and guiding users on responsible gaming practices. You will also handle customer queries, support retention efforts, and provide excellent customer service.

Key Responsibilities:

🔹 Analyze user profiles & identify potential gaming risks
🔹 Use risk modeling tools to assess user behavior
🔹 Educate customers on responsible gaming & support them when needed
🔹 Provide customer service via voice & blended processes
🔹 Solve customer concerns creatively & efficiently
🔹 Retain customers & drive conversions through upselling & cross-selling
🔹 Build strong customer relationships with professional communication
🔹 Utilize negotiation skills to improve customer satisfaction

Who Can Apply?

✅ Education: Any Graduate (Any discipline)
✅ Languages Required: Fluency in English, Tamil, or Hindi
✅ Skills Needed:
✔️ Excellent communication (verbal & written)
✔️ Strong active listening & problem-solving abilities
✔️ Ability to handle sensitive conversations with empathy
✔️ Multitasking & customer-centric mindset
✔️ Comfortable working in a dynamic, fast-paced environment

Why Join Us?

🌍 Work with a leading gaming technology company
💰 Competitive salary & performance-based rewards
🏥 Best-in-industry mediclaim policy
🕒 Flexible working hours
📈 Career development & growth opportunities
🤝 Inclusive, collaborative, and high-energy work culture
🍽️ Complimentary snacks served daily

We are committed to creating a workplace that values innovation, growth, and employee well-being. Join us in making a difference in the gaming industry while growing your career!

📩 Apply Now & Be Part of an Exciting & Rewarding Journey!

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